I recently decided to stand for election to the CIM Board of Trustees. I’m very fortunate in being freelance that I can allow myself time to put some effort and energy back into an institution that I love (despite it’s flaws).…
Internal Communications
I was recently asked to fill in for a speaker and give a presentation on Internal Communications. This is not one of my key topics, but after a bit of thought I realised that I’d been handling internal comms for…
What is Customer Experience?
A customer’s experience begins well before any transaction might take place. Take this sign outside a Manchester cafe – cake or no cake. It sets up an impression of delivering cake (which is very important) but also of a sense…
What is Big Data?
This is something I’m often asked, and in truth, there is no set definition (yet). The definition I hear most often is that Big Data relates to Volume, Variety and Velocity (the 3Vs). This definition comes from Doug Laney and…
Happy Talk
I’m loving this new interactive tool from the ONS, which gives statistics relating to the national well-being, as well as some primary stats on employment, education etc. Grab and spin the wheel to see different stats – each includes links…
Hello
Well, it’s finally here, my new website and my new business. After years of working in a large corporate, being here feels very different. But I know that there are lots of people who are frustrated and struggling with all the…