I was recently asked to fill in for a speaker and give a presentation on Internal Communications. This is not one of my key topics, but after a bit of thought I realised that I’d been handling internal comms for…
What is Customer Experience?
A customer’s experience begins well before any transaction might take place. Take this sign outside a Manchester cafe – cake or no cake. It sets up an impression of delivering cake (which is very important) but also of a sense…